The connection will not complete
Remove the AdvisorPPC connector in your AI client and add it again. That issues a fresh connection, which clears an expired approval or a registration bound to a different account. Setup steps are in the Docs.
Support
Get help from a human
Questions about your account, a connector that will not connect, a billing issue, or a privacy or security report all go to the same place, and a person reads every one. Email support@advisorppc.com. We reply within one business day, and items affecting live spend are picked up first.
Never send passwords, OAuth tokens, API keys, or authentication codes by email.
We never need them, and no one from AdvisorPPC will ask you for one.
What to include
The more of this you send, the faster we can fix it.
- The email on your AdvisorPPC account, and the workspace name if you have more than one.
- What you were doing, and what you expected to happen instead.
- Where it happened: the page address, or the AI client and connector endpoint if it involves Claude or ChatGPT.
- The platform and account involved, such as Google Ads, Meta Ads, GA4, or Search Console, plus the account name or ID.
- The exact error message and roughly when it happened, with your time zone. Our error screens print a reference code near the bottom, which points us straight at the cause.
- A screenshot when the problem is visual, with anything sensitive covered.
What happens next
You get a reply within one business day telling you what we found, or what we still need. If diagnosing it means looking inside your workspace, we ask you first and look only at what the issue requires.
Try this first
Connect accounts and choose a plan
Ad and analytics accounts are connected in Settings, and connector credentials are generated in the same place. Plans and limits are on the Pricing page.
Disconnect the connector
Remove AdvisorPPC from your AI client's connector settings, or revoke it from your AdvisorPPC dashboard. Either stops all tool access immediately.
Delete your data
Email support@advisorppc.com from your account address and we remove your stored connection records. Revoking access at the provider also stops the stored tokens from working.
Security
How credentials are protected, and what the connector can and cannot do, is described on the Security page.
Legal
The Privacy Policy and Terms of Service apply to every connection.